Refund policy
TL;DR
Because our products are food items, we don’t accept returns. If something’s wrong with your order, we’ll make it right—replacement, refund, or store credit depending on the issue.
If Your Order Arrives Damaged, Wrong, or Missing Items
Contact us within 7 days of delivery and include:
-
Order number
-
Photos of the packaging, product, and shipping label
-
A short note on what happened
We’ll review fast and offer a replacement, refund, or store credit.
If Your Package Is Marked Delivered but You Don’t Have It
-
First, check with neighbors/household and look for carrier notes.
-
If still missing after 48 hours, reach out. We’ll help file a claim and work on a resolution.
Non-Returnable Items (All Food Products)
For safety and quality reasons, we cannot accept returns or exchanges of opened or unopened spice blends.
Order Changes & Cancellations
Orders are sent to our warehouse quickly. If you need to cancel or change an order, contact us within 1 hour of purchase. After fulfillment begins, we can’t guarantee changes.
Address Issues & Delivery Delays
-
Wrong/undeliverable address entered by the customer: we’ll help reship once it comes back; additional postage may apply.
-
Carrier delays (weather, peak season, etc.) are out of our control, but we’ll assist however we can.
Allergens & Sensitivities
Ingredients are listed on each product page. Have a question? Email us before ordering and we’ll gladly confirm details.
How Refunds Are Issued
Approved refunds go back to your original payment method. Processing times vary by bank (typically 3–10 business days). Shipping charges are non-refundable unless we made an error.
How to Reach Us
We’re a small, family-run brand. If something’s off, tell us—we’ll fix it fast so you can get back to making dinner brag-worthy.